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Technology

Welcome to FreshDesk HelpDesk

The goal of the Sheffield Technology Department is to provide exceptional service to all the stakeholders of the district. We are always looking for ways to improve and make things easier for you to concentrate on the task of education. We are moving our technology service tickets to a program called FreshDesk. I think you will like the simplicity of this program for sending us help requests and tracking the progress of tickets already submitted.  I have created a help video below to show you how to submit tech service tickets and I hope this make the process easier for you. In addition to the FreshDesk App there are two other ways to submit a ticket.
  • Use the link on the district homepage, under STAFF, called Freshdesk Service Request. You will need to then login with your sslcs.org account (unless you already are logged in) and it will take you directly to the FreshDesk interface.
  • You can also email us at support@sslcs.org from your sslcs.org account (it has to be from an sslcs.org account) and a ticket will be automatically generated for you. Just make sure to always include the school name and room number and be as descriptive as possible.

In addition to these 3 ways to contact us you are always welcome to call our helpdesk at Ext 7290.  

FreshDesk Instructions- Using the App
How to create tech support tickets using the FreshDesk App

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<video controls id="f714c3e4-0a7d-4652-a175-cb63f2f424d7" class="video-js vjs-default-skin vjs-big-play-centered video-js-fullscreen" preload="metadata" poster="http://www.sheffield.k12.oh.us/VideoUp/f714c3e4-0a7d-4652-a175-cb63f2f424d7.mp4.jpg" data-setup='{ "autoplay": false, "controls": true, "muted": false, "loop": false, "loadingSpinner": false, "fluid": true, "techOrder": ["html5","flash"], "ga": {"eventsToTrack": ["start"]} }'> <source src="http://www.sheffield.k12.oh.us/VideoUp/f714c3e4-0a7d-4652-a175-cb63f2f424d7.mp4.mp4" type="video/mp4"> <source src="http://www.sheffield.k12.oh.us/VideoUp/f714c3e4-0a7d-4652-a175-cb63f2f424d7.mp4.ogv" type="video/ogg"> <p class="vjs-no-js">To view this video please enable JavaScript, and consider upgrading to a web browser that <a href="http://videojs.com/html5-video-support/" target="_blank" ">supports HTML5 video</a></p> </video>
Security Training Announcement

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<video controls id="8e91aa67-b835-49f5-8a68-cc5ba685870f" class="video-js vjs-default-skin vjs-big-play-centered video-js-fullscreen" preload="metadata" poster="http://www.sheffield.k12.oh.us/VideoUp/8e91aa67-b835-49f5-8a68-cc5ba685870f.mp4.jpg" data-setup='{ "autoplay": false, "controls": true, "muted": false, "loop": false, "loadingSpinner": false, "fluid": true, "techOrder": ["html5","flash"], "ga": {"eventsToTrack": ["start"]} }'> <source src="http://www.sheffield.k12.oh.us/VideoUp/8e91aa67-b835-49f5-8a68-cc5ba685870f.mp4.mp4" type="video/mp4"> <source src="http://www.sheffield.k12.oh.us/VideoUp/8e91aa67-b835-49f5-8a68-cc5ba685870f.mp4.ogv" type="video/ogg"> <p class="vjs-no-js">To view this video please enable JavaScript, and consider upgrading to a web browser that <a href="http://videojs.com/html5-video-support/" target="_blank" ">supports HTML5 video</a></p> </video>
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